- DATE:
- AUTHOR:
- The LaunchNotes Podcast team
Standing up and scaling Product Ops
Steve Klein (@stevenklein - https://twitter.com/stevenklein) of LaunchNotes talks with Graham Reed about his experience standing up Product Ops in his last two roles.
Links
Graham on LinkedIn: https://www.linkedin.com/in/grahamreed/
Graham’s company: https://www.cobalt.io/
Check out LaunchNotes: https://launchnotes.com
Join Launch Awesome: https://www.launchnotes.com/launch-awesome
Follow on YouTube: https://www.youtube.com/channel/UClgMZx0kGDSSBAQG0wkDRyg
Check out the LaunchNotes Podcast: https://launchnotes-podcast.launchnotes.io/
Show notes
(00:00) - Introductions
(07:11) - Where things break down without Product Ops
(15:11) - Improving communication
(21:51) - Feedback collection
(25:00) - Creating value for customers and the business
(32:17) - Scaling company-wide communication
(41:12) - Measuring the value of Product Ops and knowing when to spin up a Product Ops function
(48:41) - Partnering with the engineering team
(54:28) - Delivering value through Product Ops
Listen later? Here are the podcast links
Spotify - https://open.spotify.com/episode/0zKS5ZLRz4ig5iayUm1af5?si=ecc5af46041b45df