Playbook for implementing Continuous Discovery with Andy Yeo (Airbyte, Segment)

Steve Klein (@stevenklein - https://twitter.com/stevenklein) of LaunchNotes talks with Andy Yeo (Airbyte, Segment) about Andy’s experience standing up Continuous Discovery during his time as a product manager at Airbyte.

Links

• Andy on LinkedIn: https://www.linkedin.com/in/andycpyeo/

• Check out LaunchNotes: https://launchnotes.com

• Join Launch Awesome:  https://www.launchnotes.com/launch-awesome

• Follow on YouTube: https://www.youtube.com/channel/UClgMZx0kGDSSBAQG0wkDRyg

• Check out the LaunchNotes Podcast: https://launchnotes-podcast.launchnotes.io/
  

Show notes

(00:00) - Introductions

(05:00) - An overview of Airbyte's product team

(08:10) - Bringing product managers closer to customers

(15:26) - Operationalizing user interviews

(26:35) - Prepping for user interviews

(35:41) - Managing and organizing user feedback

(40:16) - The impact of more customer conversations

(46:56) - The ideal frequency of customer calls

(49:29) - Finding the right customers to talk to

Listen later? Here are the podcast links

Spotify - https://open.spotify.com/episode/0zKS5ZLRz4ig5iayUm1af5?si=ecc5af46041b45df

Apple - https://podcasts.apple.com/us/podcast/nailing-the-transition-from-ic-pm-to-product-leadership/id1646061444?i=1000597440994